FAQs

What is Griside?

Griside is an online beauty and personal care store offering a curated range of beauty accessories and practical products designed to complement modern self-care routines.

Where is Griside based?

Griside is based in Paternò, Sicily, Italy.

Our business address is:

Via Nazario Sauro 53
95047 Paternò (CT)
Italy

How can I contact customer service?

You can reach our customer care team by email at griside@outlook.it or by phone at +39 349 402 3657.

How long will my order take to arrive?

Delivery times vary depending on the destination, product availability, and shipping method selected at checkout.

Please consult our Shipping Policy for current estimated delivery times.

Will I receive tracking information?

Where tracking is available, tracking details will be sent to the email address provided when placing your order once the parcel has been dispatched.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible once an order has entered processing or has been dispatched.

What does “Free Size” mean?

Free Size refers to products that do not use traditional size categories such as S, M, or L. Some products may be adjustable or designed to accommodate a range of users.

Please always check the individual product page for measurements and product-specific information.

What should I do if my order arrives damaged?

Please contact us promptly after delivery and provide your order number together with clear photographs of the product and its packaging. Our team will review your request and advise you on the next steps.

Can I return a product?

Returns are handled according to our applicable Return & Refund Policy and mandatory consumer rights under applicable law.

Please consult our Return & Refund Policy for the conditions and procedure.

Are Griside products suitable for sensitive skin?

Product suitability varies by product and individual. Always review the ingredients, materials, instructions, and warnings provided on the relevant product page before use.

If you have specific allergies, sensitivities, or other concerns, seek appropriate professional advice before using a product.

How do I contact Griside about an order?

Email us at griside@outlook.it and include your order number and the reason for your enquiry. We’ll be happy to assist.